Privacy Policy 

At NACO - Nail Colors, we are committed to protecting your personal data and ensuring transparency in how it is used.

Data we collect
We may collect personal information such as your name, email address, phone number, and booking/payment details when you use our website or services.

Purpose of data processing
Your data is used exclusively to:

• Manage appointments and bookings
• Process payments securely
• Communicate with you regarding our services
• Comply with legal obligations

Payment processing
All payments are processed through certified third-party providers (such as Stripe or Easypay). We do not store your payment details on our servers.

Data sharing
Your data will not be shared with third parties except when necessary for payment processing, legal compliance, or service delivery.

Data retention
We retain your data only for as long as necessary to provide our services and comply with legal requirements.

Your rights
You have the right to access, correct, or request deletion of your personal data at any time.
Please contact us at: info@naconails.com

Company: DINH & DINH, LDA
NIF: PT516291998
Address: Rua da Giesta 46, 4435-037 Rio Tinto, Gondomar, Porto

Appointments & Punctuality

We kindly ask clients to arrive on time to ensure the best experience for everyone.
Arrivals more than 10 minutes late may result in a shortened service, rescheduling, or cancellation, depending on availability.
A deposit may be required for rescheduled appointments.

Walk-ins are welcome, subject to availability.

Cancellations

Appointments should be cancelled or rescheduled at least 24 hours in advance.
Repeated late cancellations or no-shows may require a deposit for future bookings.

Satisfaction

Your satisfaction is important to us.
If you are not fully satisfied with your service, please inform our team before leaving the salon, so we can address the matter promptly.

Refund 

In accordance with Portuguese law (Decreto-Lei nº 24/2014), personal services already performed are non-refundable.
If an issue is caused by NACO, we will provide an appropriate correction or compensation, assessed on a case-by-case basis.

Complaint

NACO follows a clear and transparent complaints process:

1. Submit the complaint form: Complaint Form

2. Email: naco.portugal@gmail.com

3. Internal review by management

4. Written response within 7 days

5. Follow-up until resolution

Complaints may also be submitted via the Electronic Complaints Book (Livro de Reclamações Eletrónico).

What is a Cookie?

A Cookie is a small file with a string of characters that is sent to your access device (computer, mobile phone/smartphone or tablet) when you visit a website. When you visit the Website again, Cookies will allow it to recognize your browser and, therefore, will customize navigation according to your preferences, offering better use of the website, aiming to simplify navigation.

Cookies are essential for the functioning of the Internet. They cannot damage the user's equipment / device and, if activated in your browser configuration, they help to identify and resolve possible errors in the operation of the Website. They allow for faster and more efficient navigation, eliminating the need to constantly enter the same information.

Classification and description of Cookies:

• Essential Cookies – allow navigation on the Website and the use of its features. Without these Cookies, orders cannot be processed.
• Performance functionality cookies – save user preferences regarding the use of the website, so that it is not necessary to reconfigure it each time you visit it.
• Analytical Cookies – used anonymously for statistical purposes and to improve the functioning of the Website, without ever collecting personal information. They allow highlighting services that may be of interest to the visitor, monitoring the performance of the Website, determining the most effective method of linking between pages or even the reason why some pages are receiving error messages.
• Permanent cookies: are stored at the internet browser level, on the user's access devices (computer, mobile phone/smartphone or tablet), and are used whenever the user visits the Website again. Generally, they are used to direct navigation to respond to the user's interests, allowing the provision of a more personalized service;
• Session cookies: these are temporary Cookies that remain in the browser's Cookies file until the browser leaves the website, so that no record is left on the user's hard drive. The information obtained allows us to identify problems and find solutions to offer a better browsing experience.

Use of Cookies by the provider:

By accessing the Website, you expressly accept the use of this type of Cookies on your devices. If you disable Cookies, your navigation on the Website may not be optimized and some of the utilities available on the Website may not work properly.

User configuration to avoid Cookies:

However, the user is free to configure the browser to block all Cookies, however it is important to note that some of our services may not work correctly if Cookies are not active.

If you prefer not to allow Cookies, you have the option of deactivating them in the internet browser (browser) you use and will continue to browse.

All browsers allow the user to accept, refuse or delete cookies by selecting the appropriate settings in their browser. Thus, users can disable the use of Cookies on this Website at any time by modifying their browser settings.