INFORMAÇÕES

General Terms & Conditions

1. VALIDITY & USAGE

  • Memberships are valid only for the duration specified (5, 8, or 14 months) from the date of activation. 
  • Prepaid value, credits, and bonuses must be used within the membership period. Unused amounts are non-refundable. 
  • Membership is personal and non-transferable. 

 

2. CASHBACK & POINTS

  • Cashback points are earned based on actual spend (after discounts). 
  • Conversion rate: 1€ = 1 point. Points redeemable as vouchers depending on tier (e.g., 100 pts = 7€, 10€, or 12€ depending on membership level).
  • Points are valid for 12 months. Expired points cannot be reinstated. 
  • Boosted points (for spending above package value) apply only if payment is completed in-store or via official NACO channels. 

 

3. VOUCHERS

  • Vouchers may be redeemed for services, retail products, or membership upgrades. 
  • Only one voucher per transaction may be used. 
  • Vouchers cannot be exchanged for cash. 
  • Gift vouchers for friends are valid only once per new client and cannot be resold. 

 

4. BOOKING PRIORITY

  • Premium members: weekend booking priority. 
  • Deluxe members: weekend & last-minute (24h) booking priority. 
  • VIP members: all-year guaranteed weekend & holiday priority.* 
  • *Guarantee applies only under normal circumstances. NACO reserves the right to adjust or revoke priority if: Intentional damage or misconduct occurs. 
  • Membership is misused (duplicate accounts, reselling bookings, repeated no-shows). 
  • Fraudulent behavior or system abuse is detected. 

 

5. PERKS & EXTRAS

  • Birthday perks, masks, massages, paraffin rituals, and other extras are non-transferable and must be redeemed within the membership period. 
  • “Bring-a-friend” Day is limited to 1 guest per VIP member, once per year. Guest services include mask and mini massage only. 

 

6. UPGRADES & DOWNGRADES

  • Members may upgrade their tier at any time. Unused credits and points are carried forward. 
  • Downgrades are not allowed during the active membership period. 

 

7. FAIR USE & TERMINATION

  • NACO reserves the right to suspend or cancel a membership without refund in cases of: Abuse of vouchers or cashback. 
  • Fraudulent registrations (duplicate emails/phone numbers). 
  • Misconduct, intentional damage, or inappropriate behavior. 

 

8. LIABILITY

  • NACO is not responsible for loss of membership cards, vouchers, or points due to misuse by the member. 
  • Accidental issues caused by NACO (system errors, staff mistakes) will be compensated with an appropriate voucher or complimentary service. 

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