Company: DINH & DINH, LDA
NIF: PT516291998
Address: Rua da Giesta 46, 4435-037 Rio Tinto, Gondomar, Porto

1. VALIDITY & USAGE

• Memberships are valid only for the duration specified (6, 12, or 15 months) from the date of activation. 

• Prepaid value, credits, and bonuses must be used within the membership period. Unused amounts are non-refundable. 

• Membership is personal and non-transferable. 

2. CASHBACK & POINTS

• Cashback points are earned based on actual spend (after discounts). 

• Conversion rate: 1€ = 1 point. Points redeemable as vouchers depending on tier (e.g., 100 pts = 7€, 10€, or 12€ depending on membership level).

• Points are valid for 12 months. Expired points cannot be reinstated. 

• Boosted points (for spending above package value) apply only if payment is completed in-store or via official NACO channels. 

3. VOUCHERS

• Vouchers may be redeemed for services, retail products, or membership upgrades. 

• Only one voucher per transaction may be used. 

• Vouchers cannot be exchanged for cash. 

• Gift vouchers for friends are valid only once per new client and cannot be resold. 

4. GUARANTEE BY MEMBERSHIP

• CLASSIC Members: All Gel / Acrylic services include a 7-day guarantee.

• PREMIUM & DELUXE Members: All gel colour services include a 7-day guarantee covering colour durability and overall quality.

• VIP Members: All gel colour services include an All-Year Guarantee* with priority correction if required.

Guarantee Conditions & Usage Limits

• Eligible for one warranty correction per month.

• Applies only to issues occurring under normal wear and daily activities.

• Does not apply to intentional damage or misuse.

What is covered:

• Premature lifting, chipping, cracking or peeling

• Finish defects related to application (e.g. top coat failure)

What is not covered:

• Intentional damage, picking or peeling the product, or using nails as tools

• Damage caused by strong chemicals without protection (e.g. cleaning products)

• Accidents or strong impacts, or services performed at another salon

• Repeated no-shows or misuse of membership benefits

NACO reserves the right to assess each case fairly and provide the most appropriate correction solution.

5. PERKS & EXTRAS

• Birthday perks, masks, massages, paraffin rituals, and other extras are non-transferable and must be redeemed within the membership period. 

• “Bring-a-friend” Day is limited to 1 guest per VIP member, once per year. Guest services include mask and mini massage only. 

6. UPGRADES & DOWNGRADES

• Members may upgrade their tier at any time. Unused credits and points are carried forward. 

• Downgrades are not allowed during the active membership period. 

7. FAIR USE & TERMINATION

• NACO reserves the right to suspend or cancel a membership without refund in cases of: Abuse of vouchers or cashback. 

• Fraudulent registrations (duplicate emails/phone numbers). 

• Misconduct, intentional damage, or inappropriate behavior. 

8. LIABILITY

• NACO is not responsible for loss of membership cards, vouchers, or points due to misuse by the member. 

• Accidental issues caused by NACO (system errors, staff mistakes) will be compensated with an appropriate voucher or complimentary service.

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9. PRICING AND CURRENCY

• All prices displayed on this website are in Euros (€) and include applicable VAT unless otherwise stated.

• Payments are processed in Euros (€). If your payment method operates in another currency, your bank may apply exchange rates or additional fees.

• The total amount payable will be clearly indicated before confirming your order or booking.